Frequently Asked Questions
Q: How soon can I receive the items I ordered? We'd process as quickly as we can, but 5 working days is a safe buffer. If you urgently need the items, best to opt for Self Pick up @ Jurong West.
A: We'd process as quickly as we can, but 5 working days is a safe buffer. If you urgently need the items, best to opt for Self Pick up @ Jurong West 642686, and sms us at 94301421 to inform us of your urgent order.
Q: Can you ship the games out of Singapore?
A: Yes, we can! But international shipping costs are pretty hefty. Email us at email@example.com and we'd get you some shipping quotes. But here's how you can get a quote yourself, if you need a ballpark figure to work on.
Q: Wait, what currency are you dealing in?
A: Myfirstgames.sg is based in Singapore. Thus, our prices are listed in Singapore dollars (SGD).
A: Occasionally, some email mailboxes send our system emails to the Junk Mail box, so do check in your Spam/Junk Mail, to see if our system emails have found their way there instead.
Q: I have made a purchase, and indicated Self Pick Up @ Jurong West - but how do I know when I can pick up my purchase, and where exactly?
A: When your purchase is ready for pick up (usually in one or two working days), you should receive an email/sms informing you so, with the exact address stated. However, if you haven't received any emails... First, check your Spam/Junk Mail box. If there is no email in there, then do drop us an email enquiry at firstname.lastname@example.org or whatsapp 94301421
Q: I am looking for a game which I do not see on your website. Can you find it for me?
A: Sure, send us an email at email@example.com and we will try to see if we can source the game for you.
Q: We are making a purchase on behalf of a school/organisation. Can you come to us to show us what you have?
A: Yes, do drop us an email with the information listen below, and we can arrange an appointment for us to come to you.
Q: Are you registered on Gebiz? Can we pay you through IFASS? Can you e-invoice?
A: Yes, we are registered with Gebiz. Yes, payment via IFASS is possible. Yes we do e-invoicing. Just be sure to let us know.
Q: What do you mean when you say that this is a "Mensa Select" game?
A: Each year, members of Mensa meet over one weekend to play and rate the year's newest board games. The top five games earn Mensa Select® distinction and may display the Mensa Select seal on their packaging. Look for the Mensa Select seal when purchasing games. Description from http://www.us.mensa.org/shop/mensaselect/ Visit this link to see all the past years' Mensa Select games: http://boardgamegeek.com/wiki/page/Mensa_Select
Q: What is Mensa?
A: Mensa was founded in England in 1946 by Roland Berrill, a barrister, and Dr. Lance Ware, a scientist and lawyer. They had the idea of forming a society for bright people, the only qualification for membership of which was a high IQ. The original aims were, as they are today, to create a society that is non-political and free from all racial or religious distinctions. The society welcomes people from every walk of life whose IQ is in the top 2% of the population, with the objective of enjoying each other's company and participating in a wide range of social and cultural activities. Definition from http://www.mensa.org/about-us
Each year, members of Mensa meet over one weekend to play and rate the year's newest board games. The top five games earn Mensa Select® distinction and may display the Mensa Select seal on their packaging. Look for the Mensa Select seal when purchasing games.
The seal indicates that a game is original, challenging and well designed. Indirectly, it indicates that a game is original and creative in concept, challenging, a good value for the price, easy to comprehend and play, and, above all, fun!- See more at: http://www.us.mensa.org/shop/mensaselect/#sthash.ErxRX9qW.dpuf
Q: What are "Euro Games" or "German-styled Games"?
A: German-style board games, frequently referred to in gaming circles as Euro Games or Euro-style, are a broad class of tabletop games that generally have simple rules, short to medium playing times, indirect player interaction and abstract physical components. The games emphasize strategy, play down luck and conflict, lean towards economic rather than military themes, and usually keep all the players in the game until it ends. German-style games are sometimes contrasted with American-style games, which generally involve more luck, conflict, and drama. Definition from Wikipedia.org entry on Euro Games
Q: You haven't answered the question I have in my head at all! Who can I contact to get my answers?!
A: Calm down, buddy! Send us an email at firstname.lastname@example.org or whatsapp 94301421 (don't call - coz I'm often driving!)